Returns & Refunds

At Inkberry Flowers we pay particular attention to the quality and freshness of the flowers you are sending or receiving. We buy from top quality flower suppliers and visit the markets three times each week to ensure freshness is guaranteed.

Once we dispatch a delivery of flowers a number of changes in conditions can occur that affect their longevity.

Air conditioning, heat and other weather conditions may have an effect on your flowers.

Most flowers will last between three and seven days. Should your flowers not last for at least three days, Inkberry Flowers will resend a new bouquet of fresh flowers.

It is our policy that we collect the original flowers that you received to assess the cause of the problem and poor vase life. We cannot arrange a new replacement delivery of fresh flowers to you if the original flowers are not available for collection.

If there are any faults identified with one of the products in our Hampers within three days of delivery we will pick up the faulty product and replace it free of charge. We cannot arrange a new replacement of product if the faulty product is not available for collection.

Cancellations

If you wish to cancel your order, 24 hours notice must be given and your money will be refunded in full. Cancellations received with less than 24 hours notice will be refunded less a $20 Admin/Processing fee. Please note we are unable to cancel your order once it has been prepared or is with our delivery drivers.

Product substitution & availability

Please note that all flowers and products are subjected to seasons and/or availability. If certain flowers and/or products are not available at the time of purchase or are not of the quality we require, Inkberry Flowers will substitute the selected product with items of greater or equal value. Please note that containers, vases and other packaging materials may change due to supplier availability.